Warranty & after-sales
5 years' warranty, active from purchase.
Nothing to register: just keep your invoice. The tap is built to last more than ten years, and its parts remain available.
The warranty covers
- Manufacturing defects
- Electronic faults
- Leaks (unless caused by incorrect installation)
- Module malfunctions: tank, chiller, filtration
It does not cover
- Normal wear of consumables (filters, CO₂ cylinders)
- Damage caused by misuse (impact, frost)
- Descaling never carried out in a hard-water area
- Damage caused by incorrect installation
If something goes wrong
Write to us
By email or phone, with your order number. We reply within 24 working hours.
Diagnosis
Remotely in most cases, from a photo and a description.
Solution
A part shipped within 48 hours, or the product returned, depending on the case.
What does the 5-year warranty cover?
Manufacturing defects, electronic faults, leaks and module malfunctions. Not the normal wear of consumables (filters, CO₂) or damage caused by misuse or incorrect installation.
Does after-sales service respond quickly?
A reply within 24 working hours, remote diagnosis in most cases, and a part shipped within 48 hours if needed.